Sales Conditions

General Terms

1. Agreement: By placing an order with Big Acrylic, you agree to the terms and conditions outlined below.
2. Product Descriptions: We strive to ensure that the product descriptions and images are accurate. However, slight variations in color and details may occur.

Orders

1. Order Confirmation: After placing an order, you will receive an email confirmation. This email confirms that we have received your order and it is being processed.
2. Customization: As all products are custom-made, please double-check all personalization details before submitting your order. We are not responsible for errors in the provided information.
3. Changes and Cancellations: Once an order is placed, it cannot be modified or canceled due to the custom nature of our products.

Pricing and Payment

1. Pricing: All prices are listed in the currency selected on page header and are subject to change without notice. Prices do not include shipping fees, which are calculated at checkout.
2. Payment: We accept Paypal and Credit Card. Payment must be received in full before we start processing your order.

Shipping and Delivery

1. Shipping: We offer various shipping options. Delivery times and costs will vary based on the selected shipping method and destination.
2. Delivery Times: Estimated delivery times are provided at checkout. Please note that these are estimates and not guaranteed delivery dates.
3. Shipping Delays: Big Acrylic is not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.
4. International Shipping: For orders outside North America, customs fees, duties, and taxes may apply. The customer is responsible for these charges.

Returns and Refunds

1. Returns: Due to the custom nature of our products, we do not accept returns unless the product is defective or damaged upon arrival.
2. Defective or Damaged Products: If your product arrives defective or damaged, please contact us within 7 days of receiving your order. Provide a description and photos of the issue. We will arrange for a replacement at our expense or refund.
3. Refund Process: Approved refunds will be issued to the original payment method within 14 days of approval.

Privacy and Security

1. Privacy: Any images uploaded by you for the purpose of creating custom prints are kept confidential and secure. We do not share, distribute, or use your artwork for any purpose other than creating your custom prints, unless explicit permission is granted by you.
2. Security: Our website uses industry-standard security measures to protect your personal and payment information.

Intellectual Property

1. Copyright: All content, designs, and products on our website are the intellectual property of Big Acrylic and may not be used without our explicit permission.

Contact Information

For any questions or concerns regarding these sales conditions, please contact us at:

• Email: info@bigacrylic.com
• Phone: 877-605-6688